Account settings cover your sign-in credentials, email, two-factor authentication, linked identity providers, active sessions, public user ID, and account deletion. These actions change how you sign in, so several of them require a verification code.

Where to find it#

1. Open the user menu at the bottom of the sidebar.
2. Choose Settings.
3. Select Account.

The page has an Account section for credentials, an optional Linked identity providers section, and an Active sessions section.

Set or change your sign-in password#

1. Find Sign-in password.
2. Click Set when no password exists, or Update to change it.
3. Fill in the dialog:
   • Current password appears only when a password already exists.
   • New password (labeled Sign-in password when setting the first one).
4. Click Save.

Password rules: 8 to 128 characters, and the password cannot be digits only. The placeholder is At least 8 characters, not digits only.

If your account has a verification method, a Verify password change dialog opens next. Enter your authenticator code or a recovery code, or send a code to your verified email, then click Verify.

After the password changes, the current session ends. The toast reads Password changed and Please sign in again with your new password. Sign in again with the new password.

A new account that must replace its initial password sees Set your first password, and the dialog cannot be dismissed until the password is changed.

Set or change your email#

The email row shows Email or Email (address). When email verification is enabled by an administrator, it also shows Verified or Unverified.

1. Click Set when no email exists, or Update to change it.
2. Enter the New email.
3. If email verification is enabled, click Send, then enter the 6-digit code sent to the new address.
4. Click Verify (or Save when verification is not required).

When the account has an existing verification method, DEEIX Chat may first ask you to confirm the change with a two-factor code or a code sent to the current email. The dialog title is Verify email change. Use Continue to move to the new address step, or Back to return.

Verify your email address#

1. Next to the email row, click Verify.
2. In the Verify email dialog, click Send.
3. Enter the 6-digit code sent to {email}.
4. Click Verify.

On success, the row changes to Verified.

Email verification is controlled by the administrator switch Email verification. If it is off, the row does not show a verification state.

Enable two-factor authentication#

The Two-factor authentication row appears only when the platform supports it.

1. Click Set. DEEIX Chat generates a setup key.
2. In the Enable two-factor authentication dialog, choose a tab:
   • QR code: scan the QR code with your authenticator app.
   • Manual setup: copy the Secret or the OTP Auth URI into the app.
3. Enter the Verification code from the app.
4. Click Enable.

The setup key expires. If it does, the dialog shows This setup has expired. and a Regenerate button.

Save your recovery codes#

After two-factor authentication is enabled, the Save recovery codes dialog appears.

1. Click Copy codes to copy all recovery codes.
2. Store them somewhere safe. They are shown only once.
3. Click Done to close the dialog.

Recovery codes let you sign in when the authenticator device is unavailable. Keep them outside the device that runs the authenticator app.

Manage or disable two-factor authentication#

1. Click Manage on the Two-factor authentication row.
2. In the Manage two-factor authentication dialog, enter a Verification code or recovery code.
3. Click Disable to turn two-factor authentication off, or Regenerate codes to replace the recovery codes.

Disabling requires a valid code. After success, the toast reads Two-factor authentication disabled.

Link and unlink identity providers#

The Linked identity providers section appears when the platform has at least one login-enabled provider.

1. Click Bind and choose a provider from the menu.
2. Complete sign-in on the provider page. DEEIX Chat returns to the Account page and lists the provider.

The table shows Provider, Username, Email, and Linked at. If nothing is linked, it shows No third-party identity provider is linked.

To unlink a provider, click the unlink icon on its row.

Review and sign out active sessions#

Active sessions lists every device signed in to the account.

1. Find the session you want to end.
2. Open the row menu (Session actions).
3. Click Sign out this session.

If you sign out the current session, the browser returns to the sign-in page. Signing out another session removes it from the list and shows Session signed out.

Sign out of all active devices#

1. Find the row Sign out of all active devices.
2. Click Sign out.

Every active session for the account is invalidated, including this browser, and you return to the sign-in page. Use this after a suspected account compromise or on a shared device.

Copy your public user ID#

The Public user ID row shows a stable identifier for your account.

1. Click the copy button next to the value.
2. The toast reads Public ID copied.

Give this ID to support when you need to identify the account. It is not a password or a login token.

Delete your account#

Deleting an account is permanent and cannot be undone.

1. Find the row Delete your account.
2. Click Delete account.
3. In the Delete account dialog, read the warning and click Delete account again.
4. In the Verify account deletion dialog, complete verification:
   • Two-factor: enter your authenticator code or a recovery code.
   • Email: click Send, then enter the code sent to your verified email.
5. Click Verify.

If the account has no verification method, the dialog shows Account deletion requires identity verification. Verify your email or enable two-factor authentication first., and the confirm button is disabled. Verify your email or enable two-factor authentication first.

Security verification reference#

When both are available, the verification dialog shows a link to switch: Use email instead or Use two-factor instead.

Common problems#

Related#

• General
• Sign-in & auth
• Accounts
• Subscription